ok888's Privacy Policy

1. Introduction

ok888 takes your privacy seriously. This privacy policy has been prepared for users in Bangladesh and explains what personal information we collect when you use ok888's website, applications, and services, why we collect it, how that information is used, and what steps we take to protect it.

By using ok888's services, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services. For any questions or concerns, contact our support team directly.

2. Information We Collect

ok888 may collect information from you for various purposes. The categories of that information are described in detail below:

2.1 Information You Provide Directly

• Name, date of birth, and national identity card or other identity verification documents
• Email address and contact information
• Username and password provided when creating an account
• Transaction details via bKash, Nagad, Rocket, or Upay (not the full mobile banking number — only the necessary portion)
• Messages or complaints you send when contacting our support team

2.2 Automatically Collected Information

When you browse the ok888 platform, our system automatically records certain technical information:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, session duration, and click patterns
• Device identifier information obtained through cookies and similar tracking technologies
• Referral source (the link you followed to reach our site)

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, ok888 may obtain information from approved third-party verification services. This information is used solely for legal compliance and the security of your account.

3. Purposes of Data Use

ok888 uses your information only for the legitimate purposes listed below:

• Account management: To create, verify, manage, and secure your account.
• Service delivery: To provide gaming services, process bonuses, and complete transactions.
• Customer support: To resolve your questions and complaints and to provide assistance via 24/7 live chat.
• Fraud & security: To prevent unauthorized access, fraud, and money laundering.
• Legal compliance: To comply with applicable laws and regulations and to meet regulatory requirements.
• Service improvement: To improve the user experience and platform performance.
• Responsible gaming: To identify signs of gambling addiction and to provide support where needed.

ok888 never sells your personal information to third parties. Information may be shared with trusted partners only where strictly necessary for service delivery, and always under strict confidentiality agreements.

4. Cookie Policy

The ok888 website uses cookies and similar technologies. Cookies are small text files stored on your device that help personalise your browsing experience.

4.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyse user behaviour in order to improve service quality.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the service.

5. Data Storage & Security

ok888 applies industry-standard technical and organisational measures to protect your information. The key elements of our security framework are as follows:

• SSL encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
• Password hashing: Your password is never stored in plain text; it is transformed using a strong hashing algorithm.
• Restricted access: Only authorised staff can access your information, and they are bound by confidentiality agreements.
• Regular security audits: Our systems undergo regular security testing.
• Data backup: Data is backed up in a secure, encrypted environment.

Data retention periods are determined based on service requirements and applicable legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by law.

6. Sharing Data with Third Parties

ok888 may share information with third parties only in the limited circumstances described below and under strict confidentiality agreements:

6.1 Service Partners

Trusted third-party services may be used for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners may access only the information necessary to provide their specific service.

6.2 Legal Obligations

If ok888 is required to disclose information due to a court order, government directive, or other legal obligation, it will do so. In such cases we will endeavour to notify you in advance where possible, though legal restrictions may not always allow this.

6.3 Business Transfers

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new operating party. In such cases the new party will also be required to comply with this privacy policy.

7. Your Rights

As an ok888 user, you have the following rights over your own information:

• Right to access: If you wish to know what information we hold about you, you may submit a written request.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though legal compliance requirements may limit this right.
• Right to object to processing: You may object to your information being processed for specific purposes.
• Right to data portability: You may request to receive your information in an easily accessible format.
• Right to close your account: You may request to close your ok888 account at any time.

To exercise these rights, contact our support team. We generally endeavour to respond to your request within a reasonable time.

8. Privacy of Minors

ok888's services are intended for persons aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. This is ensured through an age verification process at the time of account registration.

If we become aware that a minor has created an account, that account and all associated information will be deleted immediately. If a parent or guardian believes their child has opened an account with ok888, please notify our support team immediately.

9. International Data Transfers

ok888's technical infrastructure may use servers located in various countries. If your information is processed outside Bangladesh, we ensure it is handled in accordance with the protection standards described in this privacy policy. All international data transfers are conducted in compliance with international data protection standards.

10. Changes to This Policy

ok888 may update this privacy policy from time to time. If any significant changes are made, we will endeavour to notify you by email or via a notice on our platform. An updated policy is considered effective from the date it is published.

If you continue using our services after a change, you are considered to have accepted the new policy. We recommend visiting this page regularly to stay up to date with the latest version of the policy.

11. Responsible Gaming & Data Protection

ok888 takes responsible gaming seriously. As part of this commitment, we may analyse information about your gaming behaviour in order to identify problematic gambling patterns and provide support where needed. This analysis is conducted in your interest and is not used for advertising or marketing purposes.

For more information about responsible gaming, please visit our Responsible Gaming page.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

Our support team will treat any privacy-related request with care and will endeavour to respond as promptly as possible.